23rd May, 2011: Customer Care – Fail!

Spat by Soulgirl at 6:34 pm | Comment here! Comment (0)

Hi, Lottie here, I placed an order on Goth-Store paying an additional £8.40 for Parcelforce 24 delivery.  I wanted to tell you all about my unacceptable experience with their customer care department.

Having placed the order late on 10 May it was reasonable that the delivery would be on 12 May. 12 May came and a call was made to customer care whereby I was told that the delivery would in fact take 21 days before it was shipped out. Fair enough, I failed to read line 291 to 297 of their terms and conditions stating this. My bad.

Being that I wanted her shoes for the weekend I requested the order to be cancelled and a refund made. At the same time I asked the Customer Care representative when I could expect the refund and was told “a couple of days”.

It’s now 23 May and two further calls were made to Goth-Store between 12 and 22 May asking where the refund was. On both occasions I was told “a couple of days”.

So, today my Mum called them. Again it was explained to her that it would take a couple of days. She acknowledged and pointed out that we’d already been told that, a couple of times, more than a couple of days ago. She further pointed out that a PayPal refund takes but a matter of minutes rather than days. By this point she had been transferred to their Manger, Alex Agricola. A very helpful man but a little patronising for her liking and not to be confused with Alexander Agricola‘s gothic styled music.

He abruptly referred my Mum to their 364 line Terms & Conditions (well, it is in Dreamweaver!) and confirmed that these over-rode what ever his ‘staff’ said over the telephone. She responded with “please don’t patronise me….” and before She could finish he’d put the phone down on her. Not very professional in my opinion.

So, I lodged a refund request via PayPal. My Mum  also sent a complaint to their Contact page:

Dear Sirs,

I write to complain about the patronising way I have been dealt with
today by your Manager, Alex.  I do not need to be reminded of your terms
and conditions when members of your staff confirm to me that my refund
would be forthcoming within 2 days.  If you have staff training issues
that is not my concern.  What is my concern is that I have received
shoddy treatment by your customer service staff and treated with
rudeness and contempt.

I would also like to point out that your offer of 24 hour delivery is
misleading and referring us to the FAQ after placing an order only to
find out it takes over 20 days to actually ship the goods is ridiculous.

I have now reported this to PayPal and have lodged a case to retrieve my
refund by this method.

You can be assured that I will be mentioning your website to everyone I
know including all my readers via my website and it will not be
complimentary.

Kind regards
Karen (for Lottie Bridges)

I received this rather lovely reply – (I had to write this blog to adhere to their email clause “If you are not the addressee you may not copy, forward, disclose or use any part of it.”)

That’s fine, I enjoy a good slander case and will be monitoring you
specially :-)

Maybe you need to check your eyesight as the message is plain to see on
every product regarding waiting times !!

Kind Regards

Alex
Goth-Store

“All of the great achievers of the past have been visionary figures;
they were men and women who projected into the future. They thought of
what could be, rather than what already was, and then moved themselves
into action, to bring these things into fruition.”

Gotta LOVE that quote in his signature!

So, ‘what could be’ is actually most definite,  I will NOT be shopping at this store again.  I did however receive a notification from PayPal around 5 minutes after the call confirming that a refund had been made.

And I wont quibble about his incorrect use of the word slander when we all know it should have been libel.

Remember people, no matter how excited you are about ordering goods online – take a few days to read any FAQ and Terms & Conditions before hitting that BUY button!

Viewed 21932 times by 3028 viewers

10th March, 2010: Liar Liar Pants On Fire!

Spat by Soulgirl at 8:19 pm | Comment here! Comments (6)

They’re all crawling out of the fucking woodwork now; it must be Mad March!

I want you to cast your minds back… no further than that… try March 2006.

Do you remember me telling you about a strange email I’d received from a Mr Tim Fletcher?  Here’s a reminder >>> click <<<  which was closely followed with a blog containing a series of emails between us so here’s another reminder >>> click <<<

So, by March 29, 2006, I thought I’d heard the last of it until he lied and vilified me on a forum where I wasn’t able to defend myself so I sent him an email to let him know that I’d seen the lies he’d spoken….

My email to him on 30 November, 2007 read:

I’m emailing you from the email address you gave back in March 2006.  I do hope you’re still using the same one.

You totally trashed me on Soul Source and embellished the truth of what happened between us.

If you believe that I emailed you vile messages you must  have forgotten what you initially emailed me that made me respond.  Let me enlighten you and jog your memory.  Your first email, completely out of the blue was this!  Of course, inciting hatred comes to mind.

From: timothyfletcher [mailto:timothy@fletcher06.wanadoo.co.uk]
Sent: Thursday, March 23, 2006 12:29 PM
To: karen@thesoulgirl.com
Subject:

just thought id tell you that at least 6 people used thir GIRO to go PRESTATYN HA HA.
And not every record you hear is on a cd or has been bootleged

So, Now that you have a reminder I sincerely hope that you will take back your slanderous and derogatory comments about me as you’ll plainly see that I was acting in defence at your blatant announcement that benefactors of legal taxpayers spend their money on frivolous soul weekenders.  After all, Government benefits are there to support those unable to work so that they can pay their accommodation, gas and electric bill, on top of their sustenance food bills.  Not for the way hey weekenders, spending all ‘my hard earned tax’ money on the beer thang.

I think what annoyed me the most about your Soul Source posts is how you portrayed me as the evil bitch without conveying to your captive audience just what had happened between us and what a super fucking cunt you’d been.  That was not only sneaky but also a scale of 20 on the attention whoredom scale I judge myself at number 10.

Also, what is very annoying, is that you chose to ask HSC to remove my link because YOU didn’t like my political content where as thousands of other visitors choose to bypass my front page completely and go straight to my library of over 18 thousand soul tunes.

I’m sure you’ll want to reply and I look forward to engaging you in conversation.

Karen x

Now yesterday I happened to come across a photograph on a friends Facebook Gallery which was tagged with Tim’s (aka TOAD) Facebook details (he’s since de-tagged himself for what ever reason).  I left a comment under it and the conversation went like this:

So, he then makes a status on his FB wall, that was brought to my attention by someone else, about deleting anyone in contact with me whereby someone saw fit to comment on the status who was the ‘one’ person who had a go at me in the days before!  Has the world turned on its axis or something?  Here’s the conversation…

So, Tim Fletcher aka TOAD, you’re a shameless liar!  The last time I sent you an email was 2 years ago asking you to take back your lies about me and here I am again asking you to do exactly the fucking same!  What’s the matter with you man!

By the way readers, he’s deleted not one of our ‘shared’ friends at all :)  What a numpty!

Proof and exoneration reign

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8th March, 2010: I’d Prefer To Keep My Kneecaps Thanks!

Spat by Soulgirl at 5:03 pm | Comment here! Comment (0)

I’m not a big fan of guessing games… but stumbled into one yesterday on Facebook… went something like this!  And bear in mind, she came right out of the blue on a mates status update with no goading from anyone!

Friends Status: life is full of suprises n shit lol ktf
Sat at 17:28 · Comment · LikeUnlike
4 others like this.
Karen ‘Soulgirl’ Bridges:  Bless ya… get your dancing shoes on and we’ll see you later! Sat at 17:29 ·
Friend: nah mate not tnite.  too many probs if i turn up ktf.  Sat at 17:48
Karen ‘Soulgirl’ Bridges:  Nooooo! come hide in the corner of the rare room with me :)  Sat at 17:50 ·
Fiend:  night in mate tnite.  Sat at 17:55
Complainant:  yes for example when someone random walks up to you when stood with your other half say husband and sticks a f**king camera in your face and knocks you out of the way to only take one of your man…ummmmmmmmmm then posts it on their site ummmmmmmmmmm not good me thinks so back to the point surprises n shit …………….  Yesterday at 14:38
Someone else:  readin between the lines??????????????????? & posts??  Yesterday at 14:39
Karen ‘Soulgirl’ Bridges:  Well, I’m lost that’s for sure lol. Yesterday at 15:46 ·
Complainant:  lost……really…..ummmmmmmmm  Yesterday at 16:50
Karen ‘Soulgirl’ Bridges:  Are you talking about me? I never knock anyone out of the way when taking photos.  Yesterday at 17:03 ·
Complainant:  really ummmmmmmmmmmmmmm  Yesterday at 17:04
Complainant:  i think the point has been made……….. Yesterday at 17:06
Karen ‘Soulgirl’ Bridges:  Not sure what you’re getting at ‘complainant’ but it’s not as though I’ve singled XXXXX out and only posted his photo on my website. There’s hundreds of people captured that accompany my review.  Yesterday at 17:07 ·
Complainant:  think we have missed the point…ummmmmmmm  Yesterday at 17:09
Karen ‘Soulgirl’ Bridges:  What point? You’ll need to explain it to me because it’s gone right over my head I’m afraid.  Yesterday at 17:10 ·
Complainant:  o just how f##king rude it was ……………….  Yesterday at 17:16
Karen ‘Soulgirl’ Bridges:  I don’t remember pushing anyone out of the way, it’s not my style as many will tell you. Perhaps you’re reading far too much into something that didn’t really happen in the way you describe. *shakes head* Yesterday at 17:19 ·
Complainant:  o I think you will find it really did selected memory check the photo again and you will just see the the edge of me being defo pushed out of the the way……….a sorry might just do it… Yesterday at 17:22
Complainant:  o and also you might want to ask everyone who say it………..just in case you can’t remember so far back as life line…………….  Yesterday at 17:24
Karen ‘Soulgirl’ Bridges:  Oh, so not physically pushed… you mean digitally. Now I understand. You’re feeling aggrieved because you’re not in the photo? LOL  Yesterday at 17:25 ·
Karen ‘Soulgirl’ Bridges:  I’ve just checked the photo. I do remember cropping it now, but I did you a favour. I caught you all unaware and your expression wasn’t very flattering so thought best to leave it out. :o)  Yesterday at 17:28 ·
Complainant:  get a grip really can not believe you are that sad……..no XXXXX didn’t want his photo taken with or without me………get the point………..the point is you pushed me out of the way couldn’t give a toss ………….  Yesterday at 17:31
Karen ‘Soulgirl’ Bridges:  Is this some kind of marriage protection project? I think it’s you that needs to get a grip. I don’t fancy your man so there’s no need to behave in this manner… there’s nothing to protect. XXXXX has been photographed on numerous occasions and hasn’t complained to me. Shall we leave it now?  Yesterday at 17:35 ·
Complainant:  o my god you sad sad sad bint that is truly the funnest thing ever so you really don’t know us at all ………..just likes to think one is sooooooooooooo popular……brilliant coment…..I rest my case…………nuff said………o now we will leave it………..cos can’t stop laughing ……  Yesterday at 17:41
Karen ‘Soulgirl’ Bridges:  Then I am still at a loss as to why you’re making such a fuss. It’s coming across that you’re jealous and insecure because I cut you out of a photo. I’m laughing too at the sheer ridiculousness of it all. You’re right about one thing though, I don’t know you.  Yesterday at 17:45 ·
Complainant:  yes still laughing…………….clueless…… more laughing………..can’t stop……………..i think you will find you don’t know us………………..o and still laughing……….point has now been made……..o and still laughing……………..  Yesterday at 17:49
Karen ‘Soulgirl’ Bridges:  Reality check ‘complainant’, it’s j u s t a p h o t o! Why do you keep saying ‘you don’t know us’, like that matters? Perhaps I’m clueless because you’re not actually ‘spitting it out’. Either put up or shut up, as the saying goes :o)  Yesterday at 17:54 ·
Complainant:  can’t for laughing :-)
Yesterday at 17:57

Still with me? Anyway, she decided to make a statement of it on her own profile embellishing her story with spectacular bollocks , where I couldn’t defend myself…  so I’ll do it here after you view her profile nonsense (screen shot from her profile that’s not had its privacy settings looked at).

The facts are:

• I’m not random, I’ve spoken to your Husband for years on an email soul group
• I didn’t push you out of the way
• I didn’t stick the camera ‘in your face’
• Your Husbands photo is one of many from that night so he’s not singled out as you make it sound.
• XXXXX did want his photo taking; he smiled :)
• If someone takes your photo and you’re not happy tell them; I would have happily removed it ;)

It smacks of insecurity to me.  Possessive jealousy perhaps?  Which ever way you look at it you’ve over-reacted.  I don’t take photos of anyone in particular, it’s a snap-shot of the night and nothing more.

She must have come looking at the photos on my site and got pissed off she’s not in them but her Husband is.  Then has the gall to complain publicly as though I’m some kind of Husband voyeur when simply the photographs accompany a review of the event I attended which thus far have been welcomed by many people.  You weren’t left out intentionally you ‘silly cow’!

As for the comment about avoiding Lifeline, knowing I’d be there, made me pee my pants a little bit :)

There we have it.  Hopefully I’ll retain my kneecaps, I need them for dancing.

Edit:  Yes, I think my kneecaps are safe;  she’s resorted to name calling LOL…

Complaintant: o and the poor deluded woman now thinks i am jealous…brilliant….and is it possible to be jealous of a 4′ Sue Pollard look a like ……..me thinks not…….but hey who gives a f**k……..  Today at 19.26

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3rd March, 2010: It’s Just Bollocks!

Spat by Soulgirl at 9:53 pm | Comment here! Comment (1)

When two people are supposedly in love it’s all whispers and giggles… but what’s really going on?  For some couples  the whispers and giggles are left at the bedroom door because one partner is sneaking off behind the others back seeking sexual gratification from other quarters.  And no, it’s not me… I’m still bloody well single!  It’s someone very close to me!

Beguiling as it is, it’s a fact of life.  For those that have to suffer at the hands of a true Casanova, here’s a cunning plan!

Invite said offender to dinner to ‘talk it though’… here’s a quick and simple dish that’ll get the message across!

Prep time: 15 mins – pukka!

Cook time: 20 mins

Serves: 4 – well, you’ll need witnesses!

Alex MacKay’s makes breadcrumb-coated testicles – they’re surprisingly tender and delicious with softened vegetables – go on, don’t be squeamish!

Viewed 18547 times by 2577 viewers

2nd March, 2010: Labour Tell Porkies!

Spat by Soulgirl at 5:59 pm | Comment here! Comments (4)

What’s that Labour Party tag-line? ‘Committed in getting more people into work’… A great sales pitch you’ll agree, however, it’s all lies!

The word committed, to me anyhow, means going ‘all out’ in supporting, following, helping and encouraging. I wonder what definition of committed Labour work to?

I paid a visit to my local job centre today. Midway through a non-technical query about job advertisements in the local rag the ‘customer care’ operative stood up which stalled me mid sentence. “Are you trying to get rid of me” I enquired with a giggle.  And with about as much commitment and personality as a dried up dog turd answered “You only get 3 minutes”.

3 MINUTES!

I begged his pardon and he came back with this…. “the legal requirement is 3 minutes – we’ve other people to see”.

So, that’s that then. There is no commitment to help people find work at all. Just a flimsy non-committal whitewash of bullshit that seems only to tick boxes that will end up as statistical data sometime in the future that will NOT give any indication, let alone a true one, of how unhelpful they are.

What a complete bundle of bureaucratic ARSE!

Viewed 18766 times by 2670 viewers

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